Privacy Policy

This Privacy Policy explains how Changzhou Energy Equipment Co., Ltd. (“CEEF”, “we”, “us” or “our”) collects, uses and protects information when you visit ceef.com (the “Website”) or contact us about our thermal fluid heaters, molten salt systems, spare parts and related services. By using the Website you acknowledge the practices described below.

1. Information We Collect

We collect only the information needed to respond to business enquiries and to operate the Website.

Information you provide

When you submit a contact or quotation form, we collect the details you choose to enter, typically:

• Your name and company name;
• Business email address and telephone number;
• The product, project or spare part you are enquiring about, and the content of your message.

If you email or call us directly, we keep the correspondence so that we can follow up on your request.

Information collected automatically

Like most websites, we receive basic technical data when you visit, such as IP address, browser and device type, referring page, pages viewed and time spent. This data is collected through cookies and similar technologies described in Section 4.

2. How We Use Your Information

• To respond to enquiries, prepare quotations and provide technical or after-sales support;
• To communicate about orders, projects, shipping, spare parts and service;
• To understand how the Website is used and to improve its content, performance and usability;
• To protect the Website against spam, abuse and security incidents;
• To comply with legal, export-control and regulatory obligations.

We do not send unsolicited marketing to individuals who have not had a business relationship or enquiry with us, and you may opt out of any follow-up communication at any time.

3. We Do Not Sell Your Data

CEEF does not sell, rent or trade your personal information or customer data to any third party. Information you submit is used solely for the business purposes described in this policy.

We share information only in the limited circumstances below:

• Service providers that help us operate the Website — for example, form-processing, email delivery, hosting and analytics providers — and only to the extent necessary for them to perform those services under confidentiality obligations;
• Logistics and certification partners, where needed to fulfil an order you have placed;
• Authorities, where disclosure is required by law, court order or a valid legal process, or to protect our rights, property or safety.

4. Cookies and Analytics

Cookies are small text files stored on your device. We use them for web analytics — to measure visits, see which pages and products attract interest, and improve the Website. Analytics data is used in aggregate form and is not used to identify you personally or to build advertising profiles.

You can block or delete cookies at any time through your browser settings. Declining cookies will not prevent you from browsing the Website or contacting us, although some analytics will no longer be available to us.

5. Data Security

We take the protection of your information seriously. We apply reasonable technical and organizational measures — including encrypted (HTTPS) connections, access controls limited to authorized personnel, and the use of reputable service providers — to guard against unauthorized access, loss, misuse or disclosure.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. Please avoid sending highly sensitive information, such as payment card numbers, through the Website forms.

6. Data Retention

We retain enquiry and correspondence data for as long as needed to handle your request, maintain the business relationship, and meet legal, accounting and warranty obligations. When data is no longer required, we delete or anonymize it.

7. International Data Transfers

CEEF is headquartered in Changzhou, Jiangsu Province, China. If you contact us from another country, your information will be transferred to and processed in China and, where our service providers operate, in other jurisdictions. We take reasonable steps to ensure that your information remains protected in line with this policy.

8. Your Rights and Choices

Subject to applicable law (including, where relevant, the EU/UK GDPR and China’s Personal Information Protection Law), you may request to:

• Access the personal information we hold about you;
• Correct information that is inaccurate or incomplete;
• Delete your information or restrict its processing;
• Withdraw consent or object to certain uses.

To exercise any of these rights, email us at contact@ceef.com. We may need to verify your identity before acting on a request.

9. Third-Party Links

The Website may link to third-party websites, including our Chinese-language site. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.

10. Children’s Privacy

The Website is intended for business users and is not directed at children under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “last updated” date at the top of this page shows when it was most recently revised. Continued use of the Website after changes are posted means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact: